Article 1 – Applicability
1.1 These General Terms and Conditions of Tickets apply to every offer and every agreement concluded between KNHB (hereinafter referred to as: “KNHB”) and the person who orders/purchases a ticket for an event organised by KNHB (hereinafter referred to as: “customer”). These general terms and conditions shall also apply if such agreements are concluded through an official (pre)sales organisation engaged by the KNHB for the event in question (hereinafter referred to as: “(pre)sales address”), in any case including Eventim.
1.2 In these general terms and conditions, the term ‘event’ shall be understood to mean the Hockey Women’s World Cup 2022.
1.3 In these general terms and conditions, the location where the event is held shall be understood to be the actual location of the event as well as all the grounds, spaces, fields, etc. surrounding it, which are part of the complex within which the event takes place.
1.4 The applicability of any general conditions of the client is expressly rejected.
Article 2 – Conclusion of the agreement/tickets
2.1 The Participation Agreement between the KNHB and the customer concerning visiting an event comes into effect at the moment that the customer orders/purchases a ticket for the event from the KNHB or from a (pre)sales organisation (Eventim) engaged by the KNHB.
2.2 With a purchase through the Platform of Eventim or by placing a reservation with Eventim in any other way, two agreements come about. An agreement between the Buyer and Eventim (the Mediation Agreement) and an agreement between the Buyer and the Organiser (the Participation Agreement). The Mediation Agreement relates to the ordering and delivery process of the Product or Ticket.
2.3 These general terms and conditions apply to every Mediation Agreement between Eventim and the Buyer. The Participation Agreement between the Buyer and the Organiser will be governed by these general terms and conditions of the Organiser, insofar as they exist.
2.4 A ticket may consist of a document issued by or on behalf of KNHB or a barcode issued by or on behalf of KNHB. The barcode is a unique code.
2.5 The ticket is issued once and gives access to one person. In case of loss or theft of the ticket, the ticket holder cannot claim a replacement ticket.
2.6 The tickets are and remain the property of KNHB. The ticket entitles the holder to attend the event. Only the holder of the ticket who is the first to show the ticket at the start of the event will be granted access. KNHB may assume that the holder of this ticket is also the person entitled to it (is the customer). KNHB is not obliged to carry out further checks regarding valid tickets. It is the customer’s responsibility to ensure that he is and remains the holder of the ticket issued by KNHB or any (advance) sales address engaged by KNHB.
2.6 From the moment that the ticket is made available to the client, the risk of loss, theft, damage or misuse of the ticket lies with the client.
2.7 Only purchase at the recognized (pre) sales addresses or at KNHB guarantees the validity of the ticket. The burden of proof in this matter lies with the customer.
2.8 The ticket that consists of a barcode will be supplied to the customer through electronic communication (e-mail). If the customer has chosen to receive the ticket in this way, the customer must see to it that this ticket can be supplied through electronic communication and that it can be supplied in a secure manner. KNHB can neither guarantee the confidentiality of the supplied ticket nor the receipt of the ticket.
2.9 KNHB reserves the right to set a maximum on the number of tickets to be ordered, and the customer is then obliged to comply with the maximum set by KNHB.
2.10 Tickets cannot be returned. The provisions of article 6:230p sub e of the Dutch Civil Code apply to tickets.
2.11 Tickets cannot be exchanged.
Article 3 – Prohibition on resale, etc.
3.1 The customer is obliged to keep the ticket for an event for himself and therefore not to sell it on, offer it for sale or provide it to third parties in any way for commercial purposes. KNHB may exempt from this prohibition the sale of tickets via a ticket exchange platform designated by KNHB.
3.2 The customer is obliged towards KNHB not to advertise or make any (other) form of publicity in relation to the event and every part thereof.
3.3 A customer who makes his ticket available to a third party for no consideration and not for commercial purposes, is obliged to impose his obligations as a customer, as stated in these General Conditions, on the party to whom he makes the ticket available. KNHB may decide to sell tickets for an event by name (i.e. personalised). In that case the ticket is not transferable and – in deviation from the above – only the customer has access. KNHB is entitled (but not obliged) to check the identity of the holder of the ticket to determine whether it matches the name of the customer, and if it does not, to refuse the holder access to the event.
3.4 If the customer fails to comply with his obligations as set out in the previous paragraphs of this article and/or cannot vouch for them, the customer shall be liable to pay KNHB an immediately due and payable penalty of € 10,000 for each violation and € 5,000 for each day that the violation has continued and continues without prejudice to KNHB’s right to claim from the customer additional compliance and/or compensation for the damage suffered or to be suffered.
Article 4 – Other obligations of the Customer
4.1 The client is obliged, if so requested, to cooperate in a bag check when visiting the event.
4.2 The customer must be in possession of a valid and undamaged ticket both before and during the event and for as long as he/she is present at the place where the event is held. He is obliged to show his ticket upon request by the operator of the place where the event is held, the security personnel and other authorized persons.
4.3 The customer is obliged to identify himself upon first request, both during the visit to the event and when ordering the ticket, in order to enable KNHB to comply with its legal obligations in the context of events, including the obligation not to serve alcohol to persons under the government-established age limit.
4.4 It is prohibited to bring photographic, film and other recording equipment to the place where the event is held. If KNHB takes custody of such equipment for the duration of the event, it accepts no liability in this regard.
4.5 It is prohibited to bring glassware, plastic bottles, cans, fireworks, firearms and/or dangerous objects and/or alcoholic beverages to the place where the event is held. If KNHB takes such items into its custody for the duration of the event, it accepts no liability whatsoever in this regard. Legally prohibited items will be confiscated and not returned.
4.6 Recording of the event in any form whatsoever, including photographing, filming and making (other) sound and/or visual recordings, is prohibited, as is reproduction of and/or copying from the programme (booklet), posters and other printed matter. All such recordings will be confiscated and destroyed without fail.
4.7 If the customer leaves the place where the event is held after entering it, the ticket will lose its validity.
4.8 The customer is obliged to comply with the regulations (including house rules) and/or instructions of KNHB, the operators of the place where the event is being held, the security personnel, the fire department and other authorised persons. If a smoking ban is in force at the location of the event, this ban applies to all smoking materials (including electronic).
4.9 KNHB advises a minimum age of 13 years for independently attending events (i.e. without being accompanied by an adult).
Article 5 – Rights of KNHB
5.1 Should the customer violate (one or more of) the provisions as mentioned in these General Terms and Conditions, KNHB shall be entitled to invalidate the ticket or deny the customer (further) access to the event without the customer being entitled to a refund of the amount that he has paid KNHB for the ticket (including service charges), whether or not through a sales agent. Holders of invalidated tickets are not entitled to a refund or compensation in any other way.
5.2 KNHB reserves the right to deny the customer (further) access to the event or to remove him from the place where the event is held if KNHB reasonably considers this necessary to maintain peace and order during the event.
5.3 If there is a reasonable suspicion that a ticket has been forged, KNHB is entitled to refuse the holder of the ticket further admission to the event, without the client or the holder being able to claim any loss they may have suffered as a result.
5.4 The KNHB and the host broadcaster are entitled to make visual and/or sound recordings of the event and to use these recordings for promotional purposes for themselves or for their partners or sponsors. Persons who appear in the recordings cannot claim any compensation.
Article 6 – Force Majeure
6.1 In the event of force majeure in the broadest sense of the word, including illness and/or cancellation of the artist(s), strikes, fire, adverse weather conditions, epidemics etc., KNHB has the right to reschedule the event to a later date or to cancel it.
6.2 If the event is cancelled by KNHB before it has started as a result of or in connection with force majeure, KNHB shall only be obliged to refund to the customer the fee stated on the ticket, or in the absence thereof, the fee (excluding service charges) paid by the customer through the official (advance) sales address as referred to in article 1.1. If an event must be cancelled after it has started as a result of or in relation to force majeure, KNHB shall only be obliged to refund a part of the payment mentioned on the ticket, to be determined by KNHB, or in the absence thereof, the payment (excluding service charges) that the customer has paid through the official (advance) sales address as referred to in article 1.1. Refunds shall only be made no later than twelve weeks after the cancelled date at an advance sales address, after the customer has presented a valid and undamaged ticket for the cancelled event to this advance sales address. Service charges or other damages will not be reimbursed. Nor can the customer claim (replacement) admission to another event.
6.3 If the event, as a result of or in relation to force majeure, is rescheduled by KNHB to another date, the ticket will remain valid for the new date on which the event will take place. Should the customer not be able or willing to attend the event on the new date, he/she is entitled to return the ticket to an advance sales address in exchange for a refund of the fee mentioned on the ticket, or in the absence of such a fee, the fee (excluding service charges) that the customer has paid through the official advance sales address as referred to in article 1.1. This refund shall only be made if the customer promptly presents a valid and undamaged ticket to the advance sales address. If the event has been rescheduled to a later date, the customer cannot claim a refund of the aforementioned fee if he has not handed in the relevant ticket to the advance sales address within four weeks of the rescheduled date of the event. If the event has been moved to an earlier date than that stated on the ticket, the customer’s right to a refund of the aforementioned fee shall lapse if he does not return his ticket to an advance sales address within four weeks after the (old) date as stated on the ticket. Service costs or other damages will never be reimbursed. Nor can the customer claim (replacement) access to another event.
Article 7 – Liability of KNHB
7.1 KNHB shall be liable for direct loss suffered by the customer and which is the direct and exclusive result of a shortcoming attributable to KNHB. However, only those damages against which KNHB is insured and which are compensated by the insurer shall be eligible for compensation. Not eligible for compensation are:
- a) consequential loss;
- b) immaterial damage;
- c) damage caused by intent or wilful recklessness of auxiliary persons of KNHB.
7.2 Entering the place where the event is held and attending the event shall be at the client’s own risk, in the sense that KNHB accepts no liability whatsoever for any damage caused by such entry or attendance, such as hearing, eyesight and other physical impairments. KNHB maintains an average noise level of no more than 103 dB(A) at events.
7.3 KNHB shall endeavour to ensure that the programme is implemented as much as possible in accordance with the announced time schedule. However, it shall not be liable for any deviations therefrom and for any damage (if any) which the client and/or third parties may suffer as a result. Start times as stated on tickets are subject to change. The customer is obliged to regularly check (through the website or other communication channels of KNHB) whether the starting time is unchanged.
7.4 Furthermore, KNHB shall not be liable for the content and the manner of execution of the programme of the event, which explicitly includes the length of the programme. Nor shall KNHB be liable for changes in the programme of festivals.
7.5 KNHB is also not liable for any damage of the customer that is caused by loss or damage of the ticket.
Article 8 – Personal Data
8.1 KNHB processes personal data of customers and visitors of its websites in conformity with its privacy statement and in accordance with the General Data Protection Regulation. The aforementioned privacy statement is available here.
8.2 The 2022 Women’s Hockey World Cup in the Netherlands and Spain is being organised under the auspices of the International Hockey Federation (FIH). The KNHB is therefore obliged to share personal data relating to ticket sales with the FIH once and after the tournament. The FIH is independently responsible for the data received, see also the privacy statement of the FIH.
Article 9 – Final Provisions
9.1 These general terms and conditions and any agreement that exists between the customer and KNHB are governed by Dutch law.
9.2 All disputes that may arise in connection with the agreement between KNHB and the customer, or any agreement that may result from it, shall be settled exclusively by the competent court in Amsterdam. KNHB shall at all times be entitled to appoint another legally competent court.